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Privacy Policy

Chan Guan & Sons Trading

This Privacy Policy explains how Chan Guan & Sons Trading (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website:
https://changuannsons.com.my/

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with us:

a) Information you provide

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Order details or messages sent via website, WhatsApp, or social media

  • Payment details

b) Information collected automatically

When you browse our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Basic usage and analytics data

c) Information from third parties

We may receive your information from:

  • Payment providers

  • Delivery/courier services

  • Social media or messaging platforms (e.g. WhatsApp, Facebook)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Respond to your inquiries

  • Improve our products and services

  • Provide customer support

  • Send important updates related to your orders

3. Data Protection

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. However, no online system is 100% secure.

4. Sharing of Information

We do not sell your personal data.
We may share your information only with:

  • Courier and delivery services

  • Payment processing providers

  • Service providers necessary to complete your order

5. Cookies

Our website uses cookies to improve user experience, analyse traffic, and support website functionality.
You may disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You may request to:

  • Access your personal data

  • Correct your information

  • Request deletion of your data (where applicable)

To do so, please contact us directly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.